Shipping Policy
Last Updated: May 3, 2026.
At Eira Home, we aim to deliver your shoes swiftly and securely. Please review the details of our shipping process below:
1. Shipping Destinations
At this time, we ship exclusively to the United States, Canada, the United Kingdom, Australia, Germany, and France. We are actively working to expand our delivery network, and additional countries will be added in the future. If your location is not currently listed, we encourage you to check back for updates.
Warehouse: 5781 Dogwood Drive East, Crestview, FL 32539, United States.
2. Order Processing
- Business days: Monday to Saturday. All orders are processed within 1-2 business days of order confirmation. During peak seasons or promotions, processing may extend to 3 business days.
- Orders placed after 5:00 PM (PST) will be processed the following business day.
3. Transit Time:
Eira Home uses standard shipping methods. Transit time begins once your package has been picked up by the carrier. The following are typical delivery estimates (not guaranteed):
- United States: 4-6 business days.
- Canada: 5-12 business days
- United Kingdom: 6-12 business days
- Australia: 7-15 business days
- Germany, France: 6-14 business days
Note: Weather events, customs inspections, or carrier disruptions may extend delivery times.
4. Shipping Fees
Shipping fees are a fixed fee per order and are calculated based on destination. This is our most economical option.
The shipping fee includes standard shipping charges and carrier-related surcharges only. The fixed fee schedule per order is as follows:
| Destination | Standard (USD) |
|---|---|
| United States | $3.50 |
| Canada | $12.00 |
| United Kingdom | $12.00 |
| Australia | $12.00 |
| Germany/France | $12.00 |
Customs, Duties & Import Charges
For international shipments, your order may be subject to customs duties, import taxes, or additional fees imposed by your country’s customs authority. These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery. We recommend contacting your local customs office in advance to understand any potential fees.
5. Shipping carriers
Our available shipping carriers are USPS, UPS, FedEx, DHL or equivalent partners. Depending on the weight and size of the package, on your destination, service availability, we will select the right carrier to ensure delivery time.
6. Package Tracking
- Once your order has shipped, you will receive an email with tracking information to monitor the progress of your delivery. A tracking number via email, allows you to track your package online in real-time.
- Please note that shipping times may vary depending on the destination, shipping carrier, and external factors such as holidays or weather conditions.
- Please allow 24-48 hours for the tracking number to become active after dispatch.
📦 Shipping Time & Fee Summary
| Destination | Processing Time | Transit Time | Total Delivery Time | Shipping Fee | Customs, Duties & Taxes |
|---|---|---|---|---|---|
| United States | 1–2 business days (up to 3 in peak) | 4–6 business days | 5–8 business days | $3.50 | Not applicable |
| Canada | 1–2 business days (up to 3 in peak) | 5–12 business days | 6–14 business days | $12.00 | Paid by the customer |
| United Kingdom | 1–2 business days (up to 3 in peak) | 6–12 business days | 7–14 business days | $12.00 | Paid by the customer |
| Australia | 1–2 business days (up to 3 in peak) | 7–15 business days | 8–17 business days | $12.00 | Paid by the customer |
| Germany, France | 1–2 business days (up to 3 in peak) | 6–14 business days | 7–16 business days | $12.00 | Paid by the customer |
Shipping Address Accuracy
Please ensure that the shipping address provided is accurate and complete to avoid delays or misdelivery. Eira Home is not responsible for delays or additional costs due to incorrect or incomplete addresses.
Shipping Restrictions
We do not deliver to P.O. boxes or APO/FPO addresses.
Delays & Issues
- While we strive to ensure timely delivery, there may be occasional delays due to circumstances beyond our control (e.g., weather, customs clearance). In such cases, we will notify you as soon as possible.
- If your package is delayed or lost, please contact us at phone: +1 210-384-1936 or email: support@eirahome.co for assistance.