FAQs
Last Updated: April 18, 2026.
We understand that shopping online can sometimes raise questions, and we’re here to make your experience as clear and comfortable as possible. Below, you’ll find answers to the most common questions about our products, ordering process, shipping, payments, returns, and more. Our goal is to provide transparent information so you can shop with confidence. If you need any further assistance, our support team is always ready to help.
How can I contact Eira Home?
- Email: support@eirahome.co
- Phone: +1 210-384-1936
What are your customer support hours?
Monday to Saturday, 8:00 AM – 8:00 PM (PST).
About Eira Home
What is Eira Home?
Eira Home is an online store specializing in women’s footwear designed to combine style, comfort, and versatility for everyday wear.
Does Eira Home have a physical store?
No. Eira Home operates exclusively online and does not have a physical retail location.
Where is Eira Home located?
Our business and return center are located at 5781 Dogwood Drive East, Crestview, Florida 32539, United States.
Orders & Payments
What is included in the total price at checkout?
Your total includes the product price, shipping fee, and sales tax (if applicable). No additional or hidden fees are charged.
Do I need to create an account to place an order?
No. You can complete your purchase without creating an account.
What payment methods do you accept?
We accept PayPal and major credit/debit cards (Visa, MasterCard, American Express, Discover) through the PayPal gateway.
In what currency are payments processed?
All transactions are processed in USD.
When will I receive my order confirmation?
You will receive an order confirmation email within 1 hour after your payment is successfully processed.
Why did my payment fail?
Payment failures may occur due to incorrect information or issues with your card or PayPal account. Please verify your details or try another payment method.
Read more about the Billing Terms and Conditions, Payment Methods.
Shipping & Delivery
Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, Australia, Germany, and France.
How long does shipping take?
Orders are processed within 1–2 business days (up to 3 during peak periods). Delivery times vary by location:
- United States: 5–8 business days total
- Canada: 6–14 business days total
- United Kingdom: 7–14 business days total
- Australia: 8–17 business days total
- Germany/France: 7–16 business days total
How much is the shipping fee?
Shipping is charged as a fixed fee per order:
- United States: $3.50
- Other supported countries: $12.00
Will I have to pay customs or import fees?
No. Eira Home covers all customs duties, VAT, and import taxes for international orders.
How can I track my order?
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking to become active.
Can I ship to a P.O. box or APO/FPO address?
No. We do not ship to P.O. boxes or APO/FPO addresses.
Read more about the Shipping Policy.
Returns & Exchanges
What is your return policy?
You may request a return or exchange within 30 days of delivery.
What condition must items be in to qualify for a return?
Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
Do you offer free returns?
Yes. We provide a prepaid return label, and customers are not charged for return shipping.
Are there any restocking fees?
No. We do not charge any restocking fees.
How do I start a return or exchange?
Please contact us at support@eirahome.co with your order number, item details, reason for return, and photos. Once approved, we will send you a prepaid return label.
How long does it take to process a return?
- Return approval: 1 business day
- Inspection after arrival: 2–3 business days
Can I exchange an item instead of returning it?
Yes. You can request an exchange for a different size, color, or design. If the requested item is unavailable, a refund will be issued.
Refunds
When will I receive my refund?
Refunds are processed within 3–5 business days after approval. Your bank or payment provider may take an additional 2–4 business days to complete the transaction.
How will my refund be issued?
Refunds are returned to the original payment method used at checkout.
Will I receive a full refund?
- Non-defective items: Refund includes product price and tax (shipping fee is non-refundable)
- Defective or incorrect items: Full refund, including shipping
What should I do if my refund is late or missing?
Please check with your bank or payment provider first. If you still need assistance, contact us for support.
Read more about the Exchange, Return & Refund Policy.
Cancellations
Can I cancel my order?
Yes. Orders can be canceled within 24 hours of placement for a full refund.
Is there a cancellation fee?
No. We do not charge cancellation fees.
What if I miss the 24-hour cancellation window?
If your order has already shipped, you will need to wait for delivery and then request a return.
Read more about the Cancel or Modify.
Product & Order Issues
What if I receive a damaged, defective, or incorrect item?
Please contact us as soon as possible with your order number and photos of the item. We will provide a prepaid return label and offer either a replacement or a full refund.
Should I return a damaged item immediately?
Please keep the item until your case has been reviewed and resolved by our support team.