Return & Refund Policy

Effective from: January 4, 2026.

At Eira Home, your satisfaction is our priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

IF YOU WANT TO CANCEL YOUR ORDER?

Eira Home has a policy of Cancel or Modify orders within 24 hours after you have successfully placed your order. If it is outside this time, you cannot change/cancel the order, you can refer to the return policy if you no longer need the product.

RETURN

1. Return Eligibility

All reasons (defective products or non-defective products but no longer needed, …) for return are accepted. However, returned products must comply with the following conditions:

  • Return requests must be submitted within 30 days of delivery.
  • To be eligible for a return, the product must be new condition, and in its original condition, including all packaging and tags.

2. Return Methods: We only accept returns by mail.

3. Return Label and and the responsibility for return shipping costs:

All returns are processed using a prepaid return label provided by Eira Home. After you submit your return request and it is approved, we will send you a prepaid return label via email, which you will need to download and print.

We are responsible for paying the return shipping costs and providing a prepaid return label. Customers will not be charged for return shipping costs.

4. No restocking fee: We do not charge restocking fees for returned items.

5. Return Process:

  • To initiate a return, please contact our customer service team at +1 210-384-1936 or email support@eirahome.co with your order number and photos of products, reason for return.
  • Once your return request is approved, we will send you a prepaid return shipping label via email, so you can return the item by mail.
  • Please ensure the item is securely packed to avoid damage during shipping. Simply attach the prepaid label and drop off the package at our return address: 5781 Dogwood Drive East, Crestview, FL 32539, United States.

6. Non-Returnable Items: Gift cards, if offered, are non-refundable.

EXCHANGES

We offer an exchange service. If you would like to exchange for a different size, color, or style, you will need to contact us to return the original product and we will assist you in shipping the replacement item.

REFUND

1. Refund Review & Approval
Returned items are inspected upon receipt. You will be notified by email whether your refund is approved or rejected.

2. Refund Method
Refunds are returned to the original payment method used at checkout. Alternative refund methods are not available.

3. Refund Processing Time
Approved refunds are processed within 3–5 business days from the date we receive the returned package. Once processed, the refund is sent to your original payment method.

4. Refund Amount
With eligible returned items, the amount of the refund will be equal to the price of the returned item. In the case that all products in an order are returned, the total refund will be equal to the total amount paid on the purchase invoice.

5. Late or Missing Refunds
After processing, it may take 3–5 additional business days for the refund to appear, depending on your payment provider. If the refund has not appeared after this period, contact your bank. For further help, reach us at +1 210-384-1936 or support@eirahome.co

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team. We will arrange for a replacement or full refund, including any shipping costs incurred.

If you have any questions about this policy, please contact us:

Eira Home

  • Phone: +1 210-384-1936
  • Email: support@eirahome.co
  • Address: 5781 Dogwood Drive East, Crestview, Florida 32539, United States
  • Get support Mon-Sat from 8 AM-8PM PST